Find answers to common questions below. If you can't find an answer to your question, contact support for assistance.
This happens when the email address or serial number that you entered does not match what is stored in our servers. Here are a couple things to check:
The email field is case-sensitive. Your email must be entered exactly as shown in your welcome email.
The serial number is in the form: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.
Did you mistake an "O" for a "0" or a "1" for an "I"?
If you continue to have problems with the authorization panel, you might have more luck authorizing your plugin manually. See this page for details.
Yes, see this page for details.
You can get new download links by entering your email address (the one you used when purchasing) on our download page.
You can get your license information by entering your email address (the one you used when purchasing) on our download page.
Yes, if the other computers are for personal use. If multiple people will be using the plugin, we kindly ask that you purchase additional licenses for each user.
As a first step, try restarting your computer to make sure the plugin has been registered by the operating system. If the problem persists, check your DAW's plugin settings to make sure it is configured to scan the directories where our plugins are installed:
Move the following files to the trash:
Yes! All of our plugins come in VST2 and VST3 versions.
Yes, our plugins have native support for Apple silicon.
Our plugins are compatible with Pro Tools 10.3.6 or greater on Windows and Pro Tools 11 or greater on macOS and are available in the AAX plugin format. While RTAS and TDM versions are not available, you may be able to wrap our plugins using the FXpansion VST to RTAS Adapter and use them in older versions of Pro Tools.
Before submitting a bug report, make sure you are running the most recent version of your plugin. You can get the latest version by entering your email address (the one you used when purchasing) on our download page.
In your bug report, please include the operating system and DAW that you are using, including version numbers.
How can we reproduce the bug? If we can reproduce the bug, we can usually fix it quickly. Try to include a clear set of steps that reproduce the bug. Be as specific as possible.
Including screenshots, videos and/or crash reports helps us to identify the problem, especially if we can't reproduce it.
When the application crashes, you should see a warning that says, “The application X quit unexpectedly.” The dialog should have three buttons: Ignore, Report and Relaunch. Click Report.
The report should be displayed. Copy all of the text from the report and paste it into an email.
Send the email to [email protected].
Leave the “Application has stopped working" window open; if you dismiss this window, the process will go away.
On your keyboard, press the key combination Ctrl + Shift + Esc to open Task Manager.
Select the Processes tab.
Right-click the process that crashed and select Create Dump File. If you are prompted for an administrator password or confirmation, type your password or click Continue.
When you receive a message that states that the dump file was successfully created, click OK.
On your keyboard, press the key combination Windows key + R to open the Run command.
Type %LocalAppData%\Temp and click OK.
Right-click on the dump file (DMP extension) and select Send To, then select Compressed (zipped) Folder.
Drag the ZIP file onto your Desktop.
Email [email protected] the ZIP file.
This typically only happens on Windows, and may be caused by the following:
Our plugins "unpack" various resources into the temp directory when they are run. If that directory is full, then graphics and images may be unavailable to the plugin and not displayed correctly. To fix this, empty your temp directory:
Our VST2 plugin DLLs have a corresponding "data" directory that is installed in the same directory as the DLL. If you manually relocate the plugin DLL after installation, you will need to relocate the data directory as well.
Finally, it could be that your graphics drivers are out of date. Determine which graphics card you have and visit the vendor's website to see if newer drivers are available.
Reaper's auto-bypass feature can cause Perception AB to get "stuck" and sync indefinitely. To fix this, try disabling the "Auto-bypass FX (when set via project or manual setting) even when FX configuration open" option in Preferences > Audio.
