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Support

FAQ

Find answers to common questions below. If you can't find an answer to your question, email [email protected] for assistance.


Authorizing Your Plugin



Installation


  • How do I uninstall a plugin?
    Mac OS X

    Move the following files to the trash:

    • /Library/Application Support/Avid/Audio/Plug-Ins/MeterPlugs <Plugin Name>.aaxplugin
    • /Library/Audio/Plug-Ins/Components/MeterPlugs <Plugin Name>.component
    • /Library/Audio/Plug-Ins/VST/MeterPlugs <Plugin Name>.vst
    Windows
    1. Click the Start button, then Control Panel, then Programs, and then Programs and Features.
    2. Select "MeterPlugs <Plugin Name>" and then click Uninstall.

Compatibility



Reporting Bugs


  • How do I submit a bug report?
    Update

    Before submitting a bug report, make sure you are running the most recent version of your plugin. You can get the latest version by entering your email address (the one you used when purchasing) on our download page.

    System info

    In your bug report, please include the operating system and DAW that you are using, including version numbers.

    Precise steps

    How can we reproduce the bug? If we can reproduce the bug, we can usually fix it quickly. Try to include a clear set of steps that reproduce the bug. Be as specific as possible.

    Helpful information

    Including screenshots, videos and/or crash reports helps us to identify the problem, especially if we can't reproduce it.

  • How do I create a crash report on Mac OS X?
    1. When the application crashes, you should see a warning that says, “The application X quit unexpectedly.” The dialog should have three buttons: Ignore, Report and Relaunch. Click Report.

    2. The report should be displayed. Copy all of the text from the report and paste it into an email.

    3. Send the email to [email protected].

  • How do I create a crash dump on Windows?
    1. Leave the “Application has stopped working" window open; if you dismiss this window, the process will go away.

    2. On your keyboard, press the key combination Ctrl + Shift + Esc to open Task Manager.

    3. Select the Processes tab.

    4. Right-click the process that crashed and select Create Dump File. If you are prompted for an administrator password or confirmation, type your password or click Continue.

    5. When you receive a message that states that the dump file was successfully created, click OK.

    6. On your keyboard, press the key combination Windows key + R to open the Run command.

    7. Type %LocalAppData%\Temp and click OK.

    8. Right-click on the dump file (DMP extension) and select Send To, then select Compressed (zipped) Folder.

    9. Drag the ZIP file onto your Desktop.

    10. Email [email protected] the ZIP file.